Q:  What if pieces are missing from my game or I lose them?

 

A:  No problem.  Contact us and we will send you replacement parts free of charge.

 

 

Q:  How do I know what my shipping costs will be?

 

A:  The first game costs $6.00 to ship and additional games in the same order are an additional $1.50 each.  Call us for international orders.

 

 

Q:  Do I get a discount if I order several games?

 

A:  A 10% discount is offered on orders of 10-49 games, 15% discount on orders of 50-99 games, and a 20% discount if you order over 100 games at the same time.

 

 

Q:  Can I place an order with a purchase order and get invoiced?

 

A:  Yes, we accept purchase orders from reputable organizations and schools.

 

 

Q:  Can I pay by credit card?

 

A:  Yes, we accept Visa, Mastercard and American Express cards.  Your credit card statement will say “Hudson Paper” instead of Franklin Learning Systems.

 

 

Q: What are the advantages of using games instead of videos or other media?

A: Please click on the “Games and Simulation” link on our home page for a full discussion.

 

 

Q: Are the games research based?

A: Yes, the learning design of all games are based on the latest research findings.  Many of the facilitator booklets have references at the end.  Each game focuses on and implements a specific area of research findings.  For example, the new FOCUS™ game is based on the latest research on behavior modification, while the Bridge over Worried Waters™ game is based on research finding on CBT (cognitive behavioral therapy) as it applies to anxiety.

 

Q: How can I give feedback and make suggestions? 

All customers are encouraged to give feedback using the form that comes with the game or by downloading the form from the “feedback form” link on our home page.  Each month a feedback form is drawn at random, and the winner receives a free game of his/her choice.  You can mail, fax, or email the form.

 

 

Q: Are the games only for school counselors, psychologists, and other professionals, or can they be used at home?

A: All the games can be used at home to help kids with friendship problems, anger control, ADD or other issues.  If your child has serious problems and is being treated by a professional, we recommend consulting the professional before adding a game to the mix of therapy.

 

 

Q:  How do I submit a game idea to Franklin Learning Systems?

 

A:  Simply write up a brief description of your idea and send it in.  Make sure to include:  target market including ages, rules, game pieces, learning objectives, your background, and contact information.  If you have a prototype, please call before sending it to us.

 

 

Q:  What is your Tax ID number?

 

A:  061191957